Privacy Policy

1. Introduction

Parra Maintenance LLC ("Company," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website parramaintenance.com (the "Site"), use our chat widget, contact us, or engage our property maintenance services.

Please read this Privacy Policy carefully. By using the Site or our services, you consent to the practices described in this policy.

2. Information We Collect

Information You Provide Directly:

• Name, email address, phone number, and mailing address when you contact us or request a quote
• Property addresses and details related to service requests
• Messages and communications sent through our website chat, email, phone, or text messages
• Payment and billing information when applicable

Information Collected Automatically:

• Browser type, operating system, and device information
• IP address and general geographic location
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies

Information from Third-Party Services:

Our Site uses a chat widget powered by LeadConnector/GoHighLevel. When you interact with the chat widget, your messages, contact information, and browsing data may be collected and processed by that third-party service in accordance with their own privacy policy.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer service
• Schedule, perform, and manage property maintenance services
• Send service confirmations, updates, and follow-ups
• Process payments and manage billing
• Improve our website, services, and customer experience
• Comply with legal obligations
• Communicate promotional offers or service updates (you may opt out at any time)

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who help us operate our business (e.g., payment processors, communication platforms, scheduling tools)
• Property Owners/Managers: If you are a tenant or occupant of a property we service, relevant service information may be shared with the property owner or manager who engaged our services
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of company assets

5. Cookies and Tracking

Our Site uses cookies and similar technologies to enhance your browsing experience and analyze site traffic. Third-party services embedded on the Site (including our chat widget) may also set cookies.

You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of the Site.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Service records and communications may be retained for business and legal purposes.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at support@parramaintenance.com.

9. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

10. Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing any personal information.

11. SMS/Text Messaging

If you provide your phone number and consent to receive text messages, we may send service-related SMS messages including appointment confirmations, service updates, and follow-ups. Message and data rates may apply. You can opt out of text messages at any time by replying STOP.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting to the Site with an updated "Last updated" date. Your continued use of the Site after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Parra Maintenance LLC
30799 Pinetree Rd #276
Pepper Pike, OH 44124
Email: support@parramaintenance.com